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ASML Germany GmbH Karriereseite

Customer Support Engineer (m/w/d)
Dresden - Festanstellung

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper and more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Job Mission

You want to build success ... join us to support our Customer’s needs. Help them to stay competitive in the market.

Job Description

Customer Support Engineer (CSE) are part of the EU (Europe) HVM (High Volume Manufacturing) Customer Support organization, which is responsible for the repair and maintenance of the ASML systems at the customer site across Europe and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE will interface with the customers, peers, local TSE support and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers and co-workers.

  • Diagnose problems and make appropriate repairs according our processes and using BKM
  • Document your work and create accurate reports, accurately maintain/document time and works actions
  • Monitor system performance
  • Drive improvement via proper channels
  • Provide support and assistance to other ASML personnel
  • Escalate issues when required according ASML standard processes

Education

Bachelor or Master degree in Engineering field or equivalent experience.

Experience

2-5 years’ work experience or 1-2 years’ experience in semiconductor industry.

Personal skills

  • Proven ability to effectively work in a demanding and challenging environment
  • Show ownership and responsibility - be able to adapt to customer circumstances, be proactive and drive for changes
  • Teamwork - act as one team, give feedback and be open for feedback, show flexibility to backup each other
  • Flexibility - possible support of other ASML sites requires ~25 % travel (pending on request)
  • Quality - enable quality mindset in daily operation, hold your colleagues accountable to deliver quality on daily base. Speak up when there is unclarity or when issues occur, recognize them as learning opportunities for the team and your self

Letzte Änderung:

Jobs im Bereich Softwareentwicklung bei ASML
ASML stellt für weltweit führende Halbleiterfirmen High-Tech-Lithografiesysteme her. Unsere Maschinen können Milliarden von Strukturen in wenigen Sekunden mit einer Genauigkeit von wenigen Siliziumatomen abbilden. Um Mikrochips herzustellenn, die kleiner, schneller und energieeffizienter sind, gehen die Anforderungen an diese Systeme über die Hardware hinaus.
Software bringt unsere Maschinen auf die nächste Ebene, und deshalb ist exzelentes Software-Design und Entwicklung für uns von entscheidender Bedeutung. Dabei verwenden wir traditionelle und moderne Sprachen wie Java und Python und verwenden neueste Architekturen und Laufzeitumgebungen wie Linux-Container.
Wenn Sie sich in diesen Technologien zu Hause sind und diese in effizienten Lösungen umsetzen können, melden Sie sich bitte bei uns.

Contact

ASML Germany GmbH
Ansprechpartner:
Mr. Guido Volleberg
guido.volleberg@asml.com

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